‘The first thing I look at is whether the staff are touching each other,’ Clive Schlee, chief executive of Pret since 2003, told the Telegraph in March last year. ‘Are they smiling, reacting to each other, happy, engaged? … I can almost predict sales on body language alone.’ What Pret has understood, and its competitors haven’t (or not yet), is how much money there is to be made from what radical left theorists have been referring to since the 1970s as ‘affective labour’. Work increasingly isn’t, or isn’t only, a matter of producing things, but of supplying your energies, physical and emotional, in the service of others. It isn’t what you make, but how your display of feeling makes others feel. This won’t be news to mothers, nurses and prostitutes, but the massive swelling of the service economy means that emotional availability can no longer be dismissed as women’s work; it must be seen as a dominant commodity form under late capitalism.
And it has to be real.”
Ghostly fan and GMS subscriber Rob Fissmer studied architecture at RISD and later went on to work at one of the world’s most influential design stores, Moss, where he was also responsible for compiling our MG/M1 collaboration. Following his time at Moss, Fissmer settled into a position as the head of North American operations for Vitsœ, the UK company which produces the iconic 606 Universal Shelving System designed by Dieter Rams.
It’s a little known fact that we are devout admirers of everything Dieter Rams related. In an age of overabundance, both digital and physical, Rams’ designs speak volumes to the practice of living better, with less. Amazingly, Rams even managed to imbue his humble shelving system with this sensibility.
Fissmer recently re-located with his wife Elise Loehnen to Venice Beach, CA, where they have set up a unique “Vitsœ apartment” prominently featuring an array of 606 compositions. As a former DJ and lifelong vinyl collector, one could say that he is an ideal use-case for the system, which is not only flexible and movable, but perfectly suited for vinyl storage.
We asked Rob to some share some of his insights on Rams, eclectic possessions, and organizing your vinyl by color. His answers after the jump.